Relationship Management

Start the journey to alignment through building trust and influence.

Odoo • Image and Text
Trouble persuading the developers to adopt the roadmap you've painstakingly put together?
How about gaining support for a business case you have been trying to get approval on? It's been sent back again with yet another request for more information...
Or, how about being asked at the last minute about a critical change to the software that supports a new (unheard of) customer feature?
Lastly, are you consulted as part of the decision-making process on business plans or are you told that you just need to support them?

Trust is the measure of a relationship and we unlock the code that enables trust to flourish in an organisation. The code is "VITAR"™:

  • V alue Proposition - Stating what's important to your audience and how you can help
  • I nfluence - Understanding how to influence through communication techniques
  • T rust - Building credibility and empathy, managing ego to then manage politics
  • A lignment - ensuring values, principles and understanding are "on the same page"
  • R elationships - managing the portfolio, managing stakeholder expectations and coming up with a relationship plan for your value proposition.

The Outcome

Feel sufficiently confident to implement the techniques on finishing the course to build more effective relationships.

Odoo • Text and Image

Benefits of applying the workshop techniques

Trusted Advisor

  • Position your team towards this TRUSTED goal
  • Recognise the fundamental principles
  • Check-in with your influencing behaviours
  • Understand AND practice "soft skills".

Clearer Communications

  • Manage expectations consistently
  • Adjust your style of engagement
  • Start with your audience's challenges in mind.

Early and Senior Engagement

  • Access Decision Makers earlier in the evolution of ideas based on trust and credibility
  • Inspire confidence to deal with Senior Stakeholders

Role Clarity

  • Best practices for enabling relationship management
  • Clarify a colleague's contribution
  • Hold people to account

Relationship Management Syllabus

  • Fundamentals

  • Engagement Approach

  • Contact Strategies

  • Symptoms, Expectations and Perspectives

  • Definition

  • Process

  • Sample and Templates

  • Influence Competencies

  • Influence Journey

  • Self Awareness

  • Communication Techniques

  • Engagement Styles

  • Checklists and Tips

  • Credibility, Empathy and Ego

  • Ego Drives Politics

  • Politics

  • Tactics to Manage Politics

  • Cultural Values

  • Measurement of Alignment

  • Fundamentals

  • Engagement Approach

  • Contact Strategies

  • Symptoms, Expectations and Perspectives

Sample video from our training course

This video comes from the section Overview / "Fundamentals".

 

 
 

What you get:

Clear framework

Approach oriented towards business outcomes.

Tools you can use

Celebrated by delegates for providing fresh insight into knotty problems.

Practice

Exercises either in a workshop format or as an individual exercise. The opportunity for feedback on your work and a true-to-life scenario-based exam!

Reflection and interaction with peers 

The opportunity to stand back and reflect on personal and team performance in a safe environment. Share experiences with the tutor and other delegates.

What we bring:

Thought leadership

Analysis of industry trends and methodologies. Customer-based research and case studies.

Insight

Contextual understanding of your challenges, exchange of experience and discussion on how to make changes in your workplace.

Years of experience

All tutors are senior managers who have done similar roles.

Listening and coaching skills

Our workshops and coaching sessions help surface new perspectives on old problems.

  • Earn respect
  • Deal with politics
  • Get your voice heard
  • Understand the real agenda
  •  Plan your influence and persuasion activity

  • Discuss your requirements with us to see how we can help
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